A Touch of Balance is a place to come and relax, rejuvenate, and heal. It is a place where you can feel safe to release tension from the past week and receive ongoing care for chronic aches and pains. Diana Clarke, owner, is a registered massage therapist and a member in goodstanding with College of Massage Therapists of Newfoundland (CMTNL) and Newfoundland Labrador Massage Therapist Association (NLMTA).
Massage and What to Expect
Anticipate coming into an environment where you will feel safe to express any concerns you may have about the treatment. I encourage open communication throughout the entire treatment to ensure the treatment is safe and effective. Consent will be required and can be stopped or modified at your request at any time. It is essential that if you feel your health is being compromised at any point that you express yourself.
Prior to the treatment
A Covid Survey/Consent must be completed prior to your appointment. Please Complete and Email them back to the clinic within 24 hours of your appointment. Once I receive the form and verify information your booking will be confirmed. If you would like to pre-fill out the Confidential Client Health Form, it will allow more time to assess and treat you rather than using up precious appointment time..
Please wear a mask to your appointment and wear for the duration of your appointment. For your comfort you may adjust the mask while laying on our tummy on the table.
The assessment usually takes about 15-30 minutes and is included in your first visit. Every massage includes a free postural assessment. A before photo can be taken with your permission to see your current posture and I will document any deviations I see in areas that may be out of balance. In particular, I will be looking at muscles that are tight that I can massage and give corrective exercises as self-care. Photos are a great way of seeing your progress and determining effectiveness of treatment. I am trained in Orthopaedic Assessment, Neurological assessment and Range of Motion testing. A mixture of these assessments may be required to determine an appropriate treatment plan. I am not a doctor and cannot diagnosis you, this is reserved for a physician to determine.
After reviewing your confidential client health form and your assessment results, we will discuss your treatment goals and areas that you would like focus on. This will determine your personalized treatment plan. We will discuss specifics of your treatment such as techniques I will use and the recommended frequency of your treatments. After we have created a plan together you can choose if you would like to consent to treatment. You can request the treatment to change or modify at any time.
During the Treatment
Many people ask what is expected from themselves. This can vary depending on what results you are expecting from the treatment. If relaxation is the goal, your only concern should be to relax and let go and focus on your breathing. If pain relief is of interest you should expect some physical participation throughout the session. Sometimes in order to treat a specific condition I may need to get you to resist pressure or move a limb in a certain direction. Often times once I am massaging I may come across new areas of concern and the treatment plan may need to be modified. I will need your consent to change the treatment. I often use essential oils in the treatment and my clinic is not a scent free environment. If you have sensitivities to scents please discuss prior to arriving and I will do my best to accommodate. Comfort is of great importance so if you feel your health is compromised at any time, please feel free to express yourself.
After the treatment
In order to ensure that you receive the full benefit of the massage you may receive some self-care instructions. For example, keeping hydrated is very important to reducing post-massage stiffness that may occur. Epsom salts or Himalayan Bath Salts may be advised after an especially deep massage to aid in the healing process. You may also be given a particular series of stretches to perform that target certain muscle groups that may need lengthening in order to rebalance your posture and aid in pain. If I feel another type of treatment may be beneficial I may refer another practitioner.
Schedule of Treatments
Whether relaxation, stress relief or injury recovery is your goal the recommended frequency will be determined based on your treatment plan and within your control. It may be once a week, bi-weekly or monthly.
In order to ensure that the treatment is effective, reassessment will be scheduled and we will get an opportunity to see what is working and what is not. We may take a followup postural photo or redo previous assessments again to see any changes. Most importantly, we will discuss your satisfaction with the treatment and make any necessary modifications.
Many insurance companies will reimburse you for the whole or a portion of the cost of your massage therapy appointment. It is important to know what your coverage is and what they require. Some insurance companies require a doctor's note while others do not. Please inquire with your coverage so know your specific needs. I offer Direct Billing with several insurance companies and if you would like this service please fill out the authorization form for me to be given permission to file on your account and receive payment for the portion covered.
Complete this Authorization Form for ALL insurance companies.
Complete this Authorization Form for eClaims.
We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection/virus, or experiencing any Covid-19 symptoms prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy
We request that your arrive to your appointment on-time We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate Behaviour Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behaviour exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.
Consent & Open Communication
Consent to Assessment, Treatment and Covid-19 risks is in your control. You have the ability to stop or modify the treatment at your request and at any time. I encourage open communication and ask that if you feel your health is being compromised at any point to express yourself freely and we will find a modification you are happy with or refer you to another practitioner who may be a better fit for you.
I use Square (a contactless POS system) that allows debit and credit to be use with minimal contact and I sanitize the machine often. If the system is unavailable, I will email and invoice you and you can send payment by e-transfer. I will accept cash if it is the only form of payment available. If you are using direct billing, it is with the understanding that if any portion of your appointment is not reimbursed by the insurance company you will be responsible for the payment.